The state of end-user documentation for web applications

The survey should not take longer than 5 minutes. Thank you for your time.

End-user documentation for web applications? Is the documentation for the people working with web app. It could be content editors, administrators, even visitors. It is not code documentation.

Read more about the survey on our blog.

If you feel like it, please do share this with your colleagues, friends and people to whom you think this might be of interest.

Q.1

How do you feel about documentation for end-users

It is a must have
Neutral
Not needed

Q.2

What tools/methods are you using to document web application *

Step-by-step guides (such as Inline Manual)
Screencasts and video tutorials
Written tutorials in PDF
Self-help portal - web content
None
Other:

Q.3

In case you selected None to the question above, can you tell us what is your approach?

Simple UI
Workshops
Phone
Email
None

Q.4

How are you satisfied with current solution/s when it comes to:

	very satisfied	satisfied	neither	dissatisfied	very dissatisfied
Creating
Updating
Reusing
Maintaining

Creating

very satisfied satisfied neither dissatisfied very dissatisfied

Updating

very satisfied satisfied neither dissatisfied very dissatisfied

Reusing

very satisfied satisfied neither dissatisfied very dissatisfied

Maintaining

very satisfied satisfied neither dissatisfied very dissatisfied

Q.5

What matters when you are thinking of documentation, please sort by most important at the top

Reusability
Versioning
Distribution of different versions across applications
Ease of creation
Language support
Interactivity
Static text

Q.6

Is end-user documentation part of clients project/budget/plan?

Yes
No

Q.7

How much does documentation cost per project?

Way too much
Too much
About right
We have no idea - hard to track

Q.8

How much time is spent on documentation per project?

Way too much
Too much
About right
Too little
Way too little
We have no idea - hard to track

Q.9

How much time do you spend supporting end-users per week

none
less than an hour
2-5 hours
5-10 hours
10+ hours

Q.10

Overall how are you satisfied with managing end-user documentation within your organization

Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied

Q.11

Is there anything you would like to tell us? Any other pet peeves with documentation? Products you are using? Or ideal solutions?

Q.12

In case you would like to be notified about the results, enter your email or follow us on twitter @inlinemanual.

(e.g. john@example.com)